When the branch could notopen, it drove out.
A Covid-19 compliant mobile ATM and remittance branch, built by AU Banking with Al Rajhi Bank so that Tahweel Al Rajhi customers could keep sending money home.
On the record
A branch with an address that changes.
- ClientAl Rajhi Bank, with Tahweel Al Rajhi
- Built byAU Banking, in partnership with the bank
- DeliveredCovid-19 compliant mobile ATM and remittance branch
- FormCustom-built mobile unit, self-service platforms on board
- Supported byAU field service network, 42 centers Kingdom-wide
The work
Problem, solution, outcome.
The problem
Movement restrictions during the Covid-19 pandemic closed the door on a service that a great many people in the Kingdom depend on. Remittance is not discretionary. For workers sending money home, a branch that cannot open is a month that does not arrive.
Tahweel Al Rajhi customers needed a way to complete a remittance in person, without gathering in an enclosed branch hall, and without travelling across a city under restriction.
The solution
Rather than wait for the halls to reopen, AU Banking worked with Al Rajhi Bank to build the branch as a vehicle. A custom-built mobile banking and remittance unit, fitted with the self-service platforms AU already supports across the Kingdom, and specified to be compliant with the health requirements of the moment.
It could be parked where the customers were, at a labour compound, an industrial district, a neighbourhood cut off from its nearest branch, and it opened for service on arrival.
The outcome
Customers reached remittance services safely during a period when fixed branches could not receive them. The bank extended its footprint without building anything permanent, and the unit moved to wherever the need was greatest next.
The project stands as the clearest statement of what AU does: the engineering is only half of it, the other half is putting the service within reach of the person who needs it.
Next step
Bring the branch to your customers.
Tell us where your service cannot reach today and we will specify the unit that gets it there.